Our Promises
Housing associations across England have made a set of promises. Whether you are a tenant, a neighbour or a local partner, these commitments will shape what housing associations offer you.
For our neighbourhoods we will...
• put them at the heart of everything we do
• work to create a place for everyone
• be great partners in meeting local needs
• tell people about the work, time and money we invest
For our customers we will...
• make them our driving force
• listen, respond and engage them in our work
• offer them respect, choice and support
• do all we can to tackle poor behaviour and bad neighbours
To be excellent we will...
• always strive to improve
• change to meet the challenge of being iN
• be landlords, employers and partners of choice
Which housing associations in your area have made the iN business for neighbourhoods promises?
Our Stories
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